Vcity99 Platform Terms and Conditions of Use

1 Definitions and Interpretation

In these Terms and Conditions, "vcity99", "we", or "Platform" refers to the website and services operated under the domain vcity99.onl. "User", "you", or "member" refers to any individual who registers for or uses any services offered by vcity99.

"Account" refers to a registered user profile that grants access to all vcity99 services. "Funds" refers to money deposited into your account or winning credits. "Bonus" refers to any additional cash, free spins, or other benefits granted by vcity99 as part of any promotion or loyalty program.

2 Account Registration Eligibility

To register and use the vcity99 platform, you must meet all of the following eligibility requirements:

• At least 18 years old at the time of registration.
• Having full legal capacity to agree to a binding contract.
• Not residing in a jurisdiction where online gambling is specifically prohibited by law.
• Not registering on behalf of any third party — each account must be owned and used solely by the individual who registered it.
• Providing accurate, complete, and up-to-date information during registration.

3 One Account Per User Policy

Vcity99 enforces a strict one-account-per-user policy. Each individual, email address, phone number, IP address, device, and financial information may only be associated with one vcity99 account.

Multiple account registrations are strictly prohibited for the following reasons:

• To exploit a welcome bonus or promotion more than once.
• To circumvent the betting limits or withdrawal limits that have been set.
• To evade action taken on an account that has been designated for suspension or closure.

If vcity99 detects multiple account activity, all related accounts will be suspended, all bonuses and wins obtained through exploitation will be forfeited, and legal action may be taken where financial fraud is involved.

4 Deposits and Withdrawals

All deposits into a vcity99 account must be made using a valid payment method and in your own name. vcity99 does not accept third-party deposits. The minimum deposit is RM20 and the minimum withdrawal is RM30.

Withdrawals are processed to the same or compatible payment method used for your deposit, subject to a completed KYC process. All withdrawals go through a security review before processing. Standard withdrawals are completed in under 5 minutes for fully verified accounts.

• First-time withdrawals to a new method may require additional processing time for security verification purposes.
• Vcity99 does not charge any fees for standard withdrawals, though third-party payment gateway charges may apply in certain cases.
• Any withdrawal attempt to an unrecognised account or one that does not match KYC records will be automatically rejected.

5 Bonus and Promotion Terms

All vcity99 bonuses and promotions are subject to specific wagering requirements that must be met before any withdrawal can be made from the bonus balance. Wagering requirements are clearly stated in the terms of each individual promotion.

The following general rules apply to all vcity99 bonuses:

• Bonuses may only be claimed once unless stated otherwise in the relevant promotion's terms.
• Bonuses cannot be transferred to other users or directly exchanged for cash without fulfilling the wagering requirements.
• Vcity99 reserves the right to void bonuses obtained through dishonest means or exploitation of the promotions system.
• Where there is a conflict between these general terms and the terms of a specific promotion, the specific promotion terms shall apply.
• Bonus expiry dates apply to all bonuses — please check the individual terms for the applicable validity period.

6 Identity Verification (KYC)

As part of our commitment to security and compliance, vcity99 conducts a Know Your Customer (KYC) process for all accounts. This is a one-time process and is typically completed within 24 hours of full document submission.

Documents that may be required during the KYC process include:

• A valid MyKad or passport.
• Proof of current address such as a utility bill or bank statement dated within the last 3 months.
• Proof of ownership of the payment method used for the deposit.

Vcity99 reserves the right to request additional documents at any time if deemed necessary for compliance or security purposes. Failure to submit the requested documents within the specified timeframe may result in temporary account suspension.

7 Prohibited Conduct

Vcity99 users are strictly prohibited from engaging in the following activities:

• Using software, bots, automated tools, or any other method to manipulate games or gain an unfair advantage.
• Uploading or submitting content that is harmful, offensive, deceptive, or unlawful.
• Committing deposit fraud or using stolen, falsified, or unauthorized payment methods.
• Hacking attempts, system intrusion, or any attempt to disrupt the operations of the vcity99 platform.
• Sharing your account login details with any other party.
• Manipulating match fixing or colluding with other players to exploit game outcomes.

8 Responsible Gaming

Vcity99 is committed to responsible gaming practices. We provide a range of tools to help users manage their gaming habits in a healthy way, including daily/weekly/monthly deposit limits, betting limits, session time limits, and self-exclusion options.

If you feel that your gaming habits have started to negatively affect your life or those around you, we strongly encourage you to contact our support team for assistance or to find out about available help resources.

For full details on vcity99's commitment to responsible gaming and the tools available, please visit the Responsible Gaming ours.

9 Account Closure and Suspension

Vcity99 reserves the right to suspend or close any account at our sole discretion, including but not limited to situations where a user violates these Terms and Conditions, where there are indications of fraudulent activity or money laundering, or where legal compliance requirements necessitate doing so.

Users may also close their own account at any time by contacting vcity99 customer support. Prior to closure, all outstanding bonus conditions and pending withdrawals must be settled or waived in accordance with the applicable policy.

10 Dispute Resolution

Should any dispute arise regarding the use of the vcity99 platform, you should first contact our customer support team to seek an amicable resolution. vcity99 is committed to addressing all complaints fairly and within a reasonable timeframe.

Game results recorded in the vcity99 system are final and binding unless a technical error can be proven through system logs. For disputes that cannot be resolved internally, parties may refer to available alternative dispute resolution procedures.

11 Liability Limits

Vcity99 is not liable for any losses arising from service disruptions caused by factors beyond our control, including internet outages, third-party system failures, or natural disasters. However, we are committed to minimising service disruptions and providing appropriate compensation where disruption is caused by our own negligence.

The outcomes of all random games are determined by a certified random number generator (RNG) and cannot be influenced by vcity99 or any other party. Game results do not guarantee wins, and users play at their own risk.

12 Changes to Terms and Conditions

Vcity99 reserves the right to update or amend these Terms and Conditions at any time. Significant changes will be communicated to users via registered email or in-platform notification at least 7 days before the changes take effect.

Continued use of the vcity99 platform after the effective date of any changes constitutes your acceptance of the updated Terms and Conditions. If you do not agree with the changes, you have the right to close your account before they take effect.

It is your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest version applicable to your use.